Subject to availability and receipt of payment, orders will usually be processed within 2 (two) business days. Our Courier partners usually ship within 3 to 5 business days.
How does Courier Services Door-to-Door work?
Character Planet will ship your order from our offices located in Johannesburg, Gauteng. You will receive a reference (waybill) number, via e-mail, once your order has been dispatched so you can track it. Your order will be delivered to your Delivery Address (Step 3) – this can only be a Physical address (No P.O Boxes).
Delivery is calculated on the final size and weight of the parcel. All deliveries are fully insured. The reference (waybill) number can be used to track your order via the 'Track My Order' link. Orders received on a Saturday or Sunday will be processed the following Monday.